illustration of legal scales of justice

Legal Stuff

Terms and Conditions - Privacy Policy

This is an excruciatingly long page full of useful information
and dull-but-necessary legal gobbledygook.

Customer Service and Office Hours

Our website’s Contact Us form is the easiest way to send us questions or comments. You can also email us directly at

We are a small family-owned and operated business. Like you, we have MANY students to teach, horses and dogs and cats and a mischievous donkey and families to nurture and maintain, so our ability to reply to routine inquiries is necessarily limited to dedicated office hours:

Monday – Friday
10:00 AM – 4:00 PM (US Eastern Time)
4:00 PM – 7:00 PM 

However, we make every effort to reply to all inquiries via email within 24 hours.

TERMS of use

Last updated: November 18, 2018

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by HorseSense Learning Levels, LLC. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


All content of this site, unless specifically attributed to someone else, is the property of HorseSense Learning Levels, LLC. 

Our membership subscriptions grant our registered users the right to use the content of this site, along with the content of any downloadable materials, for their own use.

This means that you may purchase or print the materials or use the content online, for your own educational, informational, or entertainment purposes. Registered users who are equine professionals may also print or purchase the materials to use in their own educational programs for students’ use.

Should you wish to re-brand the materials with your equine business logo or otherwise modify the content, you may do so only for use in your own lesson program. For any other modifications or publication, you’ll need to contact us for specific licensing information.

Having said that, you are prohibited from violating our copyright by distributing PDF files, modifying, transmitting, reusing, or re-posting any of our content, including the text, images, and video, for any other commercial purposes unless we give you express written permission.

Membership subscriptions


We currently offer these membership plans:

  • LLPro Annual Membership – purchased via credit card with an annually-recurring subscription payment. Allows registered user to log in and access all premium online and downloadable content at any time during the active subscription period (one calendar year from date of payment). Automatically renews at the end of the subscription period unless you cancel your membership before the renewal date.
  • LLPro Lifetime Membership – purchased with a one-time payment. Allows registered user to log in and access all premium online and downloadable content at any time, with no expiration date, until the membership is manually cancelled by the subscriber.


You must be logged in to access all of the members-only premium content on our site. If you need assistance, please contact us!


You may cancel your membership subscription by sending us a message via our website contact form or email – but please be aware of the following terms:

LLPro memberships are not refundable – however, access to LLPro membership benefits will continue to the end of the paid subscription period or until manually cancelled, whichever happens first.

FREE NEWSLETTER subscriptions


When you sign up for an LLPro membership, we’ll ask you if you want to subscribe to our free email newsletter service. You can opt in after your subscription purchase using the link on the Thank You page – or at any later time via the Connect page.

You can also subscribe to the newsletters without a membership subscription, using any of the opt-in forms around the website.

We’ll send you occasional email newsletters to keep you informed of new teaching resources and special offers. We don’t like spam, so you’ll only receive newsletters when we have something worthwhile to share!


You may cancel your newsletter subscription at any time using the link at the bottom of every email message – or just send us a message.


We use Stripe’s secure payment gateway for credit card purchases. This means you don’t have to leave our website to process your payment.

At checkout, you’ll have the option to save your credit card information, which is handy when you need to reorder ribbons or get the next Level’s study guide. Saved payment information is stored on Stripe’s server, and we do not have access to it.

After submitting your payment, you’ll automatically be directed to our website’s Thank You page. Information about your order will appear on this page.

You should also receive an auto-generated email with an order receipt. If you don’t receive this email, please check your SPAM folder for an email from bossmares @ If no message arrives within an hour, send us a message.

Shop purchases

You can purchase printable download files and other Learning Levels resources directly from our Shop – no membership is required.

LLPro members may occasionally receive members-only discount codes for Shop products. These codes must be applied on the Cart or Checkout pages.

If you have questions or problems with any Shop purchase, contact us!

Shop refunds and returns

Printed materials and physical products from our shop may be returned within 30 days of purchase, provided that we receive the materials in undamaged condition. Buyer must pay return postage unless we agree otherwise before items are shipped back to us. Refunds will be processed when we receive the materials.

If your Shop order arrives in damaged condition, contact us within 21 days of your purchase date so that we can arrange a replacement or refund.

No refunds will be issued after 21 days from your purchase date.

Digital downloads can’t be returned, of course, so all downloadable purchases are necessarily not refundable.

NOTE: Membership subscriptions are also not eligible for refunds; see our Cancellation Policy for details.

Shipping fees for Shop merchandise

We try to keep shipping costs as low as possible. That means our orders are shipped via USPS unless you choose Expedited shipping at checkout.

It’s also the reason we have to restrict our standard shipping offer to the Lower 48 US states, and charge extra to ship to outlying areas.

If your after-coupon order total is $45.00 or more, you’ll be eligible for free shipping. The free shipping option will magically appear on your checkout form – please make sure you select that option before you complete your order!

With standard shipping, you can expect your order to arrive within the 4-12 day range, depending upon the distance it must travel from north Georgia.

If you choose expedited shipping, we’ll provide a tracking number with an estimated arrival date – usually within 2-4 days.

We’ll send you an email once your order is shipped. If you don’t receive your order within a reasonable time frame, let us know!

Our liability ~ your responsibility

THE LEGAL STUFF: All of the content on our site and downloadable materials is intended for general informational purposes only; it does not constitute legal (including medical or veterinary) advice and is presented without any representation or warranty whatsoever, including as to the accuracy or completeness of the information.

We are not responsible for any errors or omissions or for the results obtained from the use of such information. 

We not liable for any damages you suffer through online use of our site, including direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site. Without limiting the foregoing, everything on the site is provided to you ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT.

Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

You agree and acknowledge that you are fully responsible for your own acts, and that if you, or other individuals are injured or suffer any loss in conjunction with any information or services provided by HorseSense Learning Levels, LLC, it was your choice alone to rely on that information or service and you do so at your own risk.

THE BOTTOM LINE: Use of any of our materials, whether for personal or professional means, constitutes your agreement to indemnify HorseSense Learning Levels from all liability.

Links to other websites and third-party services

Our Service may contain links to third party web sites or services that are not owned or controlled by HorseSense Learning Levels, LLC.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Governing law

These Terms shall be governed and construed in accordance with the laws of the state of Georgia and United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Our Privacy Policy

Personal data we collect and why we collect it

We collect information about you on our contact forms and during the LLPro membership account signup process as well as some basic activities such as the dates you make purchases, login to the site, or cancel/pause/resume your subscriptions with us. We also collect information about you during the checkout process in our Shop.

What we collect and store

If you communicate with us via our website Contact Forms, we’ll ask you to provide a name and email address so that we can reply to your message. We won’t use this information for any other purpose.

When you subscribe to a free newsletter with us, we’ll ask you to provide a name and email address. We use MailerLite to manage our mailing list and send newsletters.

When you purchase a paid membership or course, or a product from our Shop, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details in order to send the purchase through Stripe. We’ll also save your optional account information like username and password, which will allow you to sign in and access your benefits.

We’ll use this information to:

  • Create your free newsletter or LLPro membership subscription.
  • Send you information about your account and subscriptions, and orders. This may include payment receipts, password reset emails, and payment reminders.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our membership benefits, content, and products.
  • Send you marketing messages, if you choose to receive them.

While you visit our Shop, we’ll track:

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store paid membership purchases and Shop order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For free newsletter accounts, we will store your data only until your account has been terminated.


If you subscribe to a membership or make a purchase in our shop our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you log in to our site.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

What we share with others

We don’t sell or give your data to any third parties except as outlined below. Ever. Really.

Who on our team has access

Members of our team only have access to the information you provide us.

Only our site Owner/Administrators can access your account information, including order information such as your membership subscriptions; payment dates and amounts; shop information concerning what was purchased, when it was purchased and where it should be sent, along with billing and shipping information; username / email address, and any additional information added in your Membership Profile or Shop Account. Access to this information is used solely to help fulfill orders, process refunds and support you.


We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Embedded content from other websites

The only embedded content included on this site comes from our own videos, which are securely stored on a video hosting server called (Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.)

We collect data that monitors your interaction with that embedded content, solely for our own use as we determine which services best meet your needs.

What rights you have over your data

We store the personal information you provide in your user profile . You can see, edit, or delete your personal information at any time. [Exception: for technical reasons you cannot change your username.]

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Should you have concerns about the privacy of your data, contact us using the Contact form on our website.

How we protect your data

Our efforts to protect your user data include a fully compliant SSL certificate, encryption of all data transfers, and security measures from both our hosting account and additional third-party security software.

What data breach procedures we have in place

In the unlikely event of a data breach, we will inform any potentially impacted users immediately via email, with suggestions for a course of action to mitigate your risk.

We have been blessed with many talented photographers over the years: students who voluntarily stood out in a sweltering/ freezing arena – or slogged up and down our hilly pastures – capturing lifelong memories of camps, clinics, and shows. We’re grateful to all of them!

One such student, Delaney Witbrod, is now a professional photographer with a gift for animal portraits – see more of her fine work here.

You’ll also find illustrations throughout our online courses and printed materials (like study guides) graciously donated by Rhonda Hagy, who is a student and lifelong friend. Contact us for information about her work.

Are we lucky or WHAT?!

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