How to open or download resource files with your LLPro membership

The whole point of an LLPro membership is to give you unlimited access to ALL of the teaching resources, allowing you to find the tool you need, whenever you need it.

Use the Resource Center’s search-and-filter sidebar to find materials for a specific Level, topic (e.g., mounted safety, parasites, longeing)  or type of resource (e.g., study guides, lesson plans, games).

When you select an item, it will open in a separate page that gives you a download link, along with other useful information about that resource.

If you’re not yet signed in with your LLPro username and password, the button will remind you to do so and give you a login form. Once you’re signed in, the button changes to allow you to download or open the file.

Clicking the download button will open the PDF file in your browser, at which point you can either use it online or SAVE it to your desktop or mobile device.

Resource Download Page Screenshot

Your membership includes free updates for any revised resource, of course. We add a revision date to the filename for anything that gets updated to help you keep track of things. (e.g., Red-Horsemanship-Study-Guide_rev2020.pdf)

If you want us to notify you when we publish new or updated resources, just sign up for our occasional newsletter.

Having trouble downloading files on your laptop or desktop computer?

Some LLPro members have encountered problems downloading files due to overzealous browser security settings.

If you’ve tried to download a file and encountered a 403 error message, then it’s likely that your browser is blocking the download. It’s also possible that you have a browser extention that “manages” downloads files and is incorrectly blocking the files.

The easiest way to tell if your browser is causing the problems is to try signing in and downloading files on a different browser, such as Firefox or Microsoft Edge. If you can download files using Edge, but not with Chrome, then you’ll know you need to fiddle with Chrome’s Privacy and Security settings.

Photo Source Sesame Workshop
Not that kind of cookie! The Sesame Street Workshop


The only file protection we use is the simple membership login cookie. Cookies are tiny scripts we send to your browser that tell it you are an LLPro member and that you are allowed to access members-only pages. If you’re signed in, and your browser allows cookies for our site, then that cookie will allow you to download every file we have.

It’s important to allow our website to use cookies when you’re signing in to download files. Without those membership cookies, you can’t download any protected LLPro resources.


We’ve also seen occasional issues with Chrome’s “enhanced” security settings, and less often with Firefox, when they don’t allow popups or redirects.

The redirection used onour resource download pages actually goes to the storage server we use for all of our download files. When you click on a button to download any resource file, the URL changes to cdn.horsesenselearninglevels.

This is a really common practice used by all ecommerce websites to deliver those files to you as fast as possible, so it’s not something that should trigger your browser to block the redirection — unless you have really strict or “enhanced” security protection set up for your browser that blocks ALL redirects.

The easy way to fix this is to change the settings just for our site using the button below — but you could also just change your Privacy and Security Settings from “enhanced” to “standard”. 

The good news is that it’s pretty easy to adjust your browser settings just for our site. The first step is to make sure you’re logged in correctly: when you sign in, the main menu will change to show you a My LLPro Account link.

— If you don’t see the My LLPro Account link, then it’s likely that your browser is blocking those membership cookies.

— If you’re signed in, but getting a 403 error code when you try to download the file, then your browser (or security app) is blocking the redirect.

Lock Icon Popup

You can change your browser settings by clicking on the little padlock icon right before our website’s URL at the top of your browser. You’ll see a link to the Cookies, and another link to Popups and Redirects.

— Make sure that 1) no cookies are being blocked, and 2) your browser is allowing popups and redirects for our site.



It’s also possible that you could have cookies or redirects blocked by “secure browsing” extenstions added to your browser, or by your device’s antivirus software.

If that’s the case, you just need to create an exception for our site in the extension settings or in your antivirus software.

As always, let us know if you need help figuring this out! We really want you to have access to all that good stuff.🙂

Need help downloading files on your mobile device?

If you’ve never before used your cell phone or tablet for downloading files, we recommend making a quick Google Search for the latest information for your particular device. Operating system updates may change how the following info works for you!

How to save PDF downloads on iOS devices (iPhone and iPad)

If you’re using the Safari browser, it will typically open or start playing the download without an option to save the file. If the browser doesn’t ask you if you want to download to the device, select Download or Copy to Books when the downloaded file opens for viewing – otherwise you’ll have wasted your download just opening the file!

Once the file is downloaded, you should be able to locate and open it from your Files folder.

Help With Downloads Mobile

How to save PDF downloads on Android devices (Samsung, Google, and Amazon Fire)

Every Android device has a slightly different interface, but generally, there is a ‘Downloads’ folder or app where all files are saved by default.

Alternatively, you may need to use apps to save or run specific files. Look in the Google Play Store for apps like File Viewer for Android or ePub Reader for Android.

If you’re getting a 403 error when trying to download a file, see the information above about adjusting your browser security settings.

Having trouble with a .ZIP file?

We only use zipped files for bundled resources like the Instructor’s Starter Set, which combines eight pretty big files into one download.

Compressed (eg, .zip and .rar files) are scrunched down to the smallest possible size to make them easier to download. When you unzip, or decompress, these files they’ll be in their original format.

For compressed files, you’ll need to use an app to extract all the files included in the compressed folder before you can open the files for viewing.

For Windows Desktop
Windows 10 users may be able to right click on the file and select Extract All.

There are many other apps available, such as 7-zip, Winzip, and WinRAR, that will work with older versions of Windows as well as Windows 10. Just install an app and follow its instructions.

For Mac Desktop
For Mac users, files may be automatically extracted when you open them. However, if your operating system does not recognize .rar files, look for The Unarchiver app in the App Store.

For smartphones and tablets
Look for free versions of apps like Zip and Unzip, Unarchiver, etc.

Go to the Google Play Store for Android devices like Samsung, Google, and Amazon Fires.

Go to the App Store for iOS devices like iPads, iPhones, and iPods.

Troubleshooting .zip and .rar files
— Make sure you select the option to Download or to Save the file on your computer or mobile device – and not to Open – or you may end up with an empty file. If that happens, try to save it again correctly.

— Try clearing the temporary folders in your browser. Google Search should provide you with the most useful instructions on how to do that for your specific browser and operating system.

— If you get this error message: “The file is corrupted, damaged, or invalid”, you may be having issues related to a slow internet connection. Even small, unnoticeable connection interruptions can produce these errors. Try downloading it again with a stable and fast internet connection. Also, try downloading from a different, updated browser.

Contact Us

Drop us a line with your question or comment and we’ll do our best to respond quickly. Like you, we have horses and students and dogs and cats and families to manage, but we check email several times a day so you should hear from us within 24 hours.


We’ve been blessed with many talented photographers over the years: students who voluntarily stood in sweltering/ freezing arenas, capturing lifelong memories of lessons, camps and shows. We’re grateful to all of them!

One former student, Delaney Witbrod, is now a professional photographer with a gift for animal portraits – see more of her fine work here. We’re also grateful for photos of Western riding donated by LLPro instructors – particularly Bit of Pleasure Horse School and Joyful Hearts Photography!

You’ll find illustrations throughout our online courses and printed materials graciously donated by our friend Rhonda Hagy. Evan Surrusco contributes additional illustrations and handles most of our photo processing. Contact us for information about their work.